Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. To cancel your order, send us an email to firstname.lastname@example.org with your order details and we'll cancel it promptly.
Please note that we do not accept cancellations once the orders have been dispatched from our fulfillment center.
If you happen to receive a damaged/defective tea box you can raise a returns and replacement query by sending an email to email@example.com within 10 days of the date of purchase. Be sure to attach an image of the item received so we can evaluate its condition.
Products acknowledged as ‘damaged’ or ‘defective’ will be reverse picked by us. Once we receive the item at our facility we will verify its condition and initiate the process of refund/replacement accordingly. Please note it might take upto 15 days for banks to process the refund as per their policy.